Jamie Jenkins, Director of Policy, Royal London
Jamie Jenkins, Director of Policy at Royal London, comments on adviser attitudes to the FCA's new standards of customer care.
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Advisers are undoubtedly well placed to understand customer outcomes, and it’s reassuring to see that most advisers expect their business to comply with the Duty on time.
What is of concern is the number of advisers who are either unaware of the new rules coming into force, have yet to read the consultation paper or don’t believe it will add any value to consumer outcomes.
It’s encouraging to see that many advice firms will turn to their network or provider for help, collaborating to deliver good outcomes for their clients.
Counting down to the consumer duty - a fifth of advisers unaware of the new regulation
Media contact: Neil Cameron, Royal London, 07919 171969 / neil.cameron@royallondon.com
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