Mark Plowright, Director of Virgin Trains Ticketing, comments on the restrictions independent rail retailers face and the need for greater competition and consumer choice.

Rail passengers are left confused when it comes to getting the best deal on their train travel because retailers are blocked from offering all of the different tickets and fares available, Virgin Trains Ticketing has warned, as it calls on all political parties to ensure passengers can get the best deal wherever they buy their ticket.  

More than half (57%) of rail passengers have no idea that train operators can restrict certain fares, which do not have to be made available for sale by independent retailers (such as Virgin Trains Ticketing or Trainline) – stifling competition and leaving commuters confused about how to get the best fare.  

Mark Plowright, Director of Virgin Trains Ticketing said:

It is crucial the industry, ministers and political parties support our calls to ensure a fair and competitive retail market to help unlock a better deal for passengers.  

Independent retailers like Virgin Trains Ticketing sell approximately half of all UK rail tickets, and commuters across the UK deserve more choice when it comes to where they buy them – while also being reassured they’re getting the best fare available to them. Train operators are withholding certain fares and it’s not fair - passengers are rightly frustrated by this.  

Buying a train ticket is every passenger’s first interaction with the network. Getting this ‘shop window’ right is crucial in boosting rail ridership and winning back passengers’ trust.

Full release: Virgin Trains Ticketing calls on politicians to unlock a better deal for UK passengers

✉️ Kate Cashmore, Virgin Trains Ticketing, v.kate.cashmore@virgin.com